Frequently Asked Questions
What are your business hours?
Our Jem Furniture Liquidators warehouse is open to the public, Monday - Friday from 10AM-7PM, Saturday from 10AM-6PM, and Sunday from 12PM-5PM. We're so excited to see you in our store!
How do I contact customer support?
You can contact us at (909) 923-7474 or email us at [email protected]. We'd love to help!
We do not remove old furniture from your home during your delivery.
However, per California's Mattress Recycling Council (MRC), we can remove an old mattress and/or foundation with the purchase of a new mattress and/or foundation. It's one removal of equal or lesser size per item purchased.
For the safety of our drivers, the mattress and/or foundation must be completely wrapped in plastic and sanitary.
This program is a joint effort to help reduce CA's carbon footprint and unnecessary waste! It's also a great idea to contact your local city and see if they offer alternatives to furniture removal. Donations to people in need are also a great cause that you can support. :)
What is your return policy?
Jem Furniture Liquidators has a no return and/or cancellation policy. All sales are final.
We want you to select the best furniture that works for your needs and would be happy to help answer any questions you may have. Feel free to give us a call at (909) 923-7474.